Privacy policy

Last updated: 12/12/2025

Lineage Ceramics (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from www.lineageceramics.com (the “Site”).

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit or interact with our Site, we may collect the following categories of personal information:

Information you provide directly

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment processors)
Order history and purchase details
Communications with us (emails, messages, inquiries)

Information collected automatically

IP address
Browser type and device information
Pages viewed and actions taken on the Site
Referring URLs
Cookies and similar tracking technologies

2. Legal Basis for Processing Personal Information

We collect and process personal information on the following lawful bases, as applicable under Canadian privacy law:

Contractual necessity – to process orders, payments, shipping, returns, and customer service
Consent – where you voluntarily provide information or opt into marketing communications
Legitimate business interests – to operate, improve, secure, and optimize our Site and services
Legal obligations – to comply with applicable laws, regulations, and record-keeping requirements

You may withdraw consent at any time where consent is the basis for processing, subject to legal or contractual restrictions.

3. How We Use Your Personal Information

We use personal information to:

Fulfill and manage orders
Process payments and prevent fraud
Communicate with you regarding purchases, shipping, or support requests
Provide customer service
Improve our Site, products, and services
Send marketing communications (where permitted and with the option to opt out)
Comply with legal and regulatory obligations

4. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties strictly as necessary to operate our business, including:

E-commerce platform providers (e.g. Shopify)
Payment processors
Shipping and logistics providers
Analytics and performance services
Email and customer communication tools

These third parties are authorized to use your personal information only as necessary to provide services to us and are required to protect it in accordance with applicable privacy laws.

We may also disclose personal information where required by law or to protect our legal rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core Site functionality
Remember user preferences
Analyze Site performance and usage
Improve customer experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and operational requirements.

When personal information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

Payment information is encrypted and processed through PCI-compliant third-party payment processors. While we take strong precautions, no method of transmission over the Internet is 100% secure.

8. Your Privacy Rights (Canada)

Subject to applicable law, you have the right to:

Access your personal information
Request corrections to inaccurate information
Withdraw consent (where applicable)
Request information about how your data is used

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Site constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at hello@lineageceramics.com